How do I find an article? Do I have to make an account? I forgot my password What can I do with my account? How do I get to my account? How can I edit my profile? What information will be saved? How can I subscribe or unsubscribe to the newsletter? Do I get my correct price? My price and/or discount are not correct, what should I do? Can I deviate from the minimum order quantities? Will I receive an invoice? May I use pictures and technical information of articles on the website for professional use? Can I still change my online order? I have my order in an Excel file, how can I order it easily? What are “your favorites”? Can I download the catalogue via the website? Can I easily find my product via the barcode? Do I get a confirmation of my placed order? Can collect my order personally from the warehouse?

Within which period can the products be collected or delivered? Can I track and follow the progress of my order? Do I have to pay transport costs? How can I pay? Can I pay via a bank transfer?